Reference

Terms That Cover Your Account at 22keret

These terms set out what you agree to when you open and use a 22keret account, including how deposits through bKash, Nagad, and Rocket are handled and what access depends on your local law and eligible region.

Applies to all account holdersCovers bKash, Nagad, Rocket depositsAccess subject to local lawUpdated terms replace earlier versions
22keret Terms That Cover Your Account at 22keret
HOW WE HANDLE THIS

Account Security, Data and Your Rights

Account Security

Your account is protected by password authentication and OTP verification on login. We do not share your account credentials or wallet details with third parties outside of payment processing.

Data Retention

We retain transaction records and account data for the period required by the applicable rules of the jurisdiction under which we operate. You can request a summary of your account data via our support channel.

Wallet Verification

Any bKash, Nagad, or Rocket wallet linked to your account must match the name on your account registration. Mismatches trigger a manual verification step before withdrawals are released.

Term Updates

When we update these terms, we notify you via the email address on your account. Continued use after a notified update means you accept the revised version. You can request the previous version for reference.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open the chat widget from any page on the site. It connects you to our support team for account-specific questions about these terms, wallet disputes, or access issues.
Email Support Send a detailed message to our support address for written responses on account rulings, term clarifications, or formal complaints. Replies are sent to your registered email.
Help Centre Our Help Centre carries written answers to common terms questions — account closure, wallet verification steps, and what happens when a transaction is flagged for review.

Common Questions About These Terms

These are the questions we get most often about how these terms apply to your account, your deposits, and your rights as an account holder at 22keret.

Yes. Every deposit method available on 22keret, including bKash, Nagad, and Rocket, falls under these terms. The specific conditions for each transaction are shown before you confirm payment.

No. These terms allow only one account per person. If a duplicate account is found, both may be suspended and the balance held pending a review under our account-integrity process.

A name mismatch between your bKash, Nagad, or Rocket wallet and your registered account name triggers a manual verification step. Withdrawals are paused until the check is complete.

We send a notification to your registered email address whenever the terms change. Check your inbox and review the updated version. Using the account after that notice counts as acceptance.

Access depends on local law and your eligible region. We do not determine that for you. It is your responsibility to confirm whether use is permitted under the rules that apply where you are located.

Contact our support team via live chat or email using the address on your registered account. Provide your account details and the reason you are disputing the suspension for a formal review to begin.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.