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How Our Terms Apply to Your Account

Access to 22keret and use of local payment methods like bKash, Nagad, and Rocket is subject to our terms and conditions, and depends on your local law and eligible region. Read through what applies to your account before you start.

Account eligibility rulesbKash, Nagad, Rocket payment termsJurisdiction-dependent accessData handling commitmentsAccount suspension policy
22keret How Our Terms Apply to Your Account
HOW WE HANDLE THIS

Account Security and Data Practices at 22keret

We hold account data only for as long as it is needed for operational and legal compliance purposes. You can request a summary of the data we hold about you, or ask for your account to be closed, by contacting support with your registered wallet number. Here is how we handle the four areas that matter most.

Data Storage

Account data including your wallet details — whether bKash, Nagad, or Rocket — is stored on encrypted servers. We do not sell or share personal data with third-party marketers.

Cookie Use

We use session cookies to keep your account login active and functional cookies to remember your payment method selection. You can clear cookies from your mobile browser at any time without losing account access.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we freeze the account pending identity confirmation.

Data Requests

To request a copy of your account data or ask for permanent deletion, contact support in writing. We process these requests within a reasonable timeframe and confirm completion by email.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about how our terms apply to your account — including payment disputes, account holds, or data requests — our support team handles these through the channels below. Have your registered wallet number (bKash, Nagad, or Rocket) ready when you contact us, as it is the fastest way to locate your account record.

Live Chat Open live chat from the account menu. Give your registered wallet number and describe the legal or account issue. Our team pulls the record directly.
Email Support Email our support address for formal written responses on terms, data requests, or account disputes. Replies are sent to your registered account email.
Help Centre The help centre contains our current terms document, the account verification process, and the steps for requesting account data or closure.

Common Legal Questions About Your Account

These are the questions we get most often about account terms, eligibility, and your rights as an account holder. If your question is not here, reach out via live chat with your registered bKash, Nagad, or Rocket number.

Access depends on your local law and eligible region. We do not make jurisdiction-specific legal claims. It is your responsibility to confirm that accessing the platform is permitted under your local law before registering.

Wallet verification is an anti-fraud step. Your bKash, Nagad, or Rocket account must be registered in the same name as your platform account. Mismatches put a hold on withdrawals until the records are reconciled.

We may suspend accounts if terms are breached, fraudulent behaviour is detected, or access from an ineligible region is confirmed. If you believe this was an error, contact support and we will review the account record with you.

Contact support by email or live chat with your registered wallet number and a written data request. We will confirm what we hold and provide it within a reasonable timeframe, or confirm deletion if that is what you have asked for.

Balances held at suspension are placed under review. We do not release funds automatically. If the suspension is resolved in your favour, the balance is returned to your registered wallet — bKash, Nagad, or Rocket, whichever you used.

Clear site cookies from your mobile browser settings under privacy or site data. This will not delete your account. You will need to log back in via your registered number and OTP on your next visit.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.